Data Deletion Policy

3.1 Through the App

1. Open the CarsAvailables app
2. Go to Profile section
3. Navigate to Settings or Account Settings
4. Select Delete Account or Request Data Deletion
5. Follow the on-screen instructions
6. Confirm your request

3.2 Via Email

Send an email to [support email] with:

• Subject: "Data Deletion Request"
• Your registered phone number
• Your registered email address (if provided)
• Reason for deletion (optional)
• Confirmation that you want to permanently delete your account

3.3 Via Support

Contact our support team through:

• In-app support chat
• Support email: [support email]
• Support phone: [support phone]

4.1 Account Information

• Phone number
• Email address
• First name and last name
• Gender
• Profile image
• Account preferences and settings

4.2 Vehicle Listings (for Owners)

• Vehicle listings and details
• Vehicle images
• Pricing information
• Availability settings

4.3 Booking Information

• Booking requests and confirmations
• Booking history
• Payment preferences

4.4 Trip Information

• Trip records
• Handover media (photos)
• Trip status and timestamps

4.5 Communication Data

• Messages between users
• Support chat history
• Notification preferences

4.6 Location Data

• Base location for vehicles
• Location tracking data (after retention period)

5.1 Financial Records

• Transaction History: Retained for 7 years for accounting and tax compliance
• Payment Records: Retained for legal and financial audit purposes
• Wallet Transactions: Retained for financial reconciliation
• Ledger Entries: Retained for audit trail requirements

5.2 Legal and Compliance

• Dispute Records: Retained until disputes are resolved and statute of limitations expires
• Damage Reports: Retained for insurance and legal purposes
• Fraud Prevention Data: Retained for security and fraud prevention
• Regulatory Compliance Data: Retained as required by law

5.3 Anonymized Data

• Analytics Data: Aggregated, anonymized usage data may be retained
• Research Data: Anonymized data for service improvement

5.4 Active Transactions

• Data related to active bookings or trips cannot be deleted until completion
• You must complete or cancel active transactions before account deletion

6.1 Immediate Actions

Upon receiving your deletion request:

• Account access will be revoked immediately
• New bookings will be prevented
• Active listings will be deactivated

6.2 Processing Time

• Standard Deletion: 7-30 business days
• Complex Cases: Up to 45 days (e.g., active transactions, disputes)
• Legal Retention: Some data retained per legal requirements

6.3 Confirmation

You will receive confirmation via:

• Email (if provided)
• SMS to registered phone number
• In-app notification (if account still accessible)

7.1 Before Deletion

You must:

• Complete or cancel all active bookings
• Complete or close all active trips
• Resolve any pending disputes
• Settle all outstanding payments
• Withdraw wallet balance (if applicable)

7.2 Pending Transactions

If you have active transactions:

• Account deletion will be delayed until completion
• You will be notified of pending items
• You may cancel bookings/trips to proceed with deletion

8.1 Payment Processors

• Payment data stored with Razorpay/Stripe is subject to their retention policies
• We will request deletion, but third-party policies apply
• Contact payment processors directly for their deletion procedures

8.2 Cloud Storage

• Images and documents stored in cloud storage will be deleted
• Deletion may take additional time for cloud storage cleanup

8.3 Analytics Services

• Anonymized analytics data may be retained by third-party services
• Personal identifiers are removed before retention

9.1 GDPR (European Users)

• Right to erasure ("right to be forgotten")
• Deletion requests processed within 30 days
• Extended to 60 days for complex requests
• No fee for deletion requests

9.2 CCPA (California Users)

• Right to delete personal information
• Deletion requests processed within 45 days
• Extended to 90 days with notice
• No fee for deletion requests

9.3 Other Jurisdictions

• We comply with applicable data protection laws
• Deletion procedures may vary by jurisdiction

10.1 Verification Methods

• OTP sent to registered phone number
• Email confirmation to registered email
• Account password verification
• Identity verification for sensitive accounts

10.2 Security Measures

• Verification prevents unauthorized deletion requests
• Protects against account hijacking
• Ensures data security

11.1 Account Access

• You will lose access to your account immediately
• Cannot recover deleted data
• Must create a new account to use the Service again

11.2 Service Access

• Cannot access booking history
• Cannot view transaction history
• Cannot access previous trips or vehicles
• Cannot recover wallet balance (must withdraw before deletion)

11.3 User Relationships

• Other users will no longer see your profile
• Active bookings may be cancelled
• Communication history will be deleted

12.1 Available Options

• Delete specific vehicle listings
• Delete specific bookings (if not active)
• Delete profile image
• Delete communication history
• Opt out of marketing communications

12.2 How to Request

• Use in-app settings for available options
• Contact support for specific deletion requests
• Specify exactly what data you want deleted

13.1 Before Deletion

• Export any data you want to keep
• Download transaction receipts
• Save important booking information
• Backup vehicle listing details (for owners)

13.2 No Recovery

• Deleted data cannot be recovered
• Account deletion is permanent
• No undo option after confirmation